Terms and Conditions

General Information and Operator Details

Rooli Casino operates as a modern online gaming destination owned and managed by Novatrix SRL. The company holds registration number 3-102-893958 and maintains its registered office in the Province of Cartago, County of Oreamuno, in Potrero Cerrado, Costa Rica. It functions with a valid license issued by the Government of the Autonomous Island of Anjouan in the Union of Comoros, identified as ALSI-202508056-FI2. This licensing ensures that all activities meet established standards for fairness and player protection.

Visitors should carefully review the full Terms and Conditions before engaging with any services. Using the website indicates full acceptance of these rules along with any related policies that govern the platform's operations.

Updates to the Terms

The operator maintains the right to modify these Terms and Conditions whenever necessary to reflect evolving requirements or improvements. Significant updates will be communicated to users where feasible. Players are encouraged to check this page periodically to stay informed about any revisions that might affect their use of the services.

Eligibility and Restricted Territories

Participation in real-money games is not available to residents of certain countries and territories, collectively known as Restricted Countries. This list includes Australia, Austria, Belarus, Comoros, Cyprus, France, Georgia, Greece, Germany, Romania, Ukraine, Iran, Myanmar, Netherlands, North Korea, Poland, Russia, Spain, the United Kingdom, and the USA, among others. Players from these locations cannot make deposits or engage in paid gameplay.

Only individuals who have reached the age of 18, or the minimum legal age for online gaming in their country of residence, may access the platform. Each user bears full responsibility for confirming compliance with local laws regarding age and gambling restrictions. The casino may request age verification documents at any time and holds the authority to limit access or close accounts if these conditions are not satisfied.

Supported Currencies and Deposit Requirements

The platform supports a wide range of currencies for gameplay, including EUR, USD, AUD, CAD, NOK, NZD, RUB, as well as several popular cryptocurrencies such as BTC, BCH, ETH, DOGE, LTC, USDT, XRP, BNB, ADA, TRX, FUN, and BRL. The minimum deposit required to begin playing stands at 20 EUR or its equivalent in other accepted currencies. Attempts to deposit smaller amounts are not permitted and may not be processed.

Responsibility for Fees and Taxes

Players remain solely accountable for any taxes or fees applicable to their winnings under the laws of their home jurisdiction. In situations where a deposit is made without placing any bets and a withdrawal is subsequently requested, the casino reserves the right to deduct associated processing fees from the returned amount.

Game Rules and Player Awareness

Users confirm that they understand and accept the specific rules for each game offered on the site. It is the player's duty to familiarize themselves with the return-to-player percentages and other relevant game mechanics before participating.

Limitations of Liability

Engaging in online gambling inherently carries the risk of financial loss, and the casino bears no responsibility for any such outcomes experienced by players. Additionally, the operator is not liable for technical issues including hardware or software failures, unstable internet connections, or other disruptions that may affect access to the platform or interrupt gameplay.

While reasonable steps are taken to protect personal data from unauthorized access, the casino cannot be held accountable for how third parties, such as game providers or business partners, handle this information. Such parties operate under their own privacy policies and terms.

Account Usage and Multiple Account Policy

Each individual is permitted to maintain only one account on the platform. The creation of multiple accounts by the same person may result in the closure of all associated profiles and the withholding of any pending payouts. Sharing account access with others, including minors, is strictly forbidden. The website is intended solely for personal entertainment and cannot be used for any commercial purposes.

Users must not employ VPN services or any tools designed to mask their true location. The casino actively monitors for overlapping IP addresses across different accounts and reserves the right to confiscate funds or suspend access when such overlaps are detected. These decisions are final and not open to appeal.

Players agree to submit any requested verification documents, such as passports, proof of address, or source-of-funds statements, within the specified timeframes. Failure to comply or discovery of inconsistencies may lead to account closure and forfeiture of any remaining balance.

Anti-Fraud Measures

Prior to approving withdrawals, the casino conducts thorough identity checks and may delay payments until verification is complete. Submission of false or incomplete information can result in denied withdrawals, account termination, and potential reporting to regulatory authorities.

The platform enforces a comprehensive anti-fraud policy. Suspected activities such as player collusion, use of unfair strategies, chargebacks, creation of multiple accounts, submission of forged documents, or any form of cheating may lead to immediate account closure and cancellation of all winnings. The operator retains sole discretion in these matters and may report incidents to relevant bodies without prior notification to the player.

Advantage play, including exploitation of bonuses through methods like using stolen cards, multiple registrations, or low-risk betting patterns (for example, covering most outcomes on roulette tables), is prohibited. Bonuses and associated winnings may be voided in such cases. Any manipulation of the casino system can result in criminal proceedings.

Players who identify software bugs or vulnerabilities agree not to exploit them and must report the issues promptly. Failure to report may expose the user to claims for damages. For Bitcoin transactions flagged as replaceable (RBF), the casino may close the account and retain winnings to mitigate fraud risks.

If the total wagers placed after a deposit fall below three times the deposited amount, processing fees for deposits and withdrawals may be charged at the casino's discretion. Account verification typically requires documents in Latin or Cyrillic scripts; otherwise, video verification may be requested.

It is important to note that the casino does not function as a financial institution. No interest is paid on account balances, and no currency conversion or exchange services are provided.

Deposit Procedures

Users should contact the support team at [email protected] to determine the most suitable payment options available for their country. All deposits must originate from payment methods registered in the player's own name. Third-party deposits are not accepted, and any violation discovered during security reviews may lead to confiscation of winnings and return of the original funds to the rightful account owner.

Withdrawal Rules and Limits

The minimum withdrawal amount is 20 EUR or USD (with equivalents for other currencies such as 200 NOK or 0.00043 BTC). Maximum limits vary by payment method and will be shown during the withdrawal process. Similar to deposits, withdrawals require the use of personally registered payment methods.

Withdrawal requests may be subject to identity verification, and payments can be held until this process is finalized. If contact cannot be made within two weeks of a withdrawal request, the account may be locked pending completion of KYC procedures. Winnings, including those from bonuses, risk forfeiture if full verification documents are not supplied within 40 days.

A weekly withdrawal limit of 5,000 EUR (or equivalent) applies since the last successful payout, with a monthly cap of 20,000 EUR resetting on the first day of each month. Higher limits may be granted to active or VIP players at the casino's discretion. Even in supported regions, successful processing of all payments cannot be guaranteed in every instance.

Inactive Account Policy

Accounts that remain unused for six consecutive months will be classified as dormant. A monthly administrative fee of at least 10 EUR (or equivalent) may then be deducted from any positive balance. Users will receive email notification of this status, and fees will cease once the account is reactivated or the balance reaches zero.

Responsible Gaming and Addiction Prevention

The casino actively screens for indicators of gambling addiction as part of its commitment to responsible gaming practices. Upon identifying potential signs—such as excessive playtime, uncontrolled large deposits, or repeated limit increase requests—the operator may close the account and restrict further access to protect the player's well-being.

These measures form part of a broader effort to promote safe and enjoyable gaming experiences while maintaining the integrity of the platform for all users. Players are encouraged to gamble responsibly and seek support if needed.